Salesforce Administrator
Description
Studio Graphene is an AI-native digital product studio that designs and builds digital products for ambitious companies around the world. Founded in 2014 and a certified B Corp, we are a team of over 100 designers, engineers, product managers and analysts across our offices in London, Delhi, Lisbon and Geneva.
For this role, Studio Graphene is hiring as the Employer of Record (EOR) for one of the clients. You will be employed by Studio Graphene in India and work as part of our client’s team on their products, with your day-to-day role and responsibilities set out below.
Our client is a leading provider of SaaS solutions that empower companies to take payments securely, adhere to strict industry governance, and remove their business from the significant risks posed by non-compliance and data loss. They are integrated and resold by some of the world’s leading business communications vendors, as well as major payment service providers.
Location: 5 days working from Gurgaon Office
Working hours: 11 am to 8 pm
THE OPPORTUNITY:
We are seeking an experienced Salesforce Administrator to lead the management, optimisation, and evolution of the client’s Salesforce environment. This role will be instrumental in supporting the client’s commercial, operational, and financial teams, ensuring that Salesforce meets complex business needs at scale.
Working cross-functionally with stakeholders across multiple departments, you will design and implement robust, scalable solutions that streamline operations and enhance the CRM experience of the users.
You will be responsible for:
Maintaining all core Salesforce administration activities.
Full ownership of third-party applications integrated with Salesforce (such as Account Engagement, Precursive and Ironclad), including configuration, user access and vendor management.
- Conducting regular audits to maintain data quality, eliminate duplication, and ensure system integrity.
- Maintaining custom objects and data models to support changing business processes and reporting needs.
Taking ownership of the configuration and performance of Salesforce CPQ, including the development and management of CPQ assets such as Product Rules, Price Rules, Guided Selling configurations, Lookup Queries, and Contract generation.
- Developing custom reports and dashboards tailored to stakeholders across Sales, Marketing, Operations, and Finance.
Tracking and reporting critical KPIs such as pipeline value, conversion rates, quote generation speed, and forecast accuracy.
Maintaining clear documentation of system configurations, process flows, and user guidance materials.
Managing change control processes including sandbox testing, release cycles, and deployment management.
Monitoring system performance and ensuring compliance with Salesforce governor limits, data policies, and internal governance standards.
Strong cross-functional collaborator with the ability to translate business needs into actionable Salesforce solutions.
Excellent communication and stakeholder engagement skills across technical and non-technical teams.
We want to hear from you if you HAVE:
A strong understanding of the Salesforce ecosystem and core functionality, including roles, profiles, record types, Flow Builder, Lightning components, and data modelling.
Exceptional interpersonal and communication skills, capable of working with cross-functional teams.
Self-motivated and able to thrive in a fast-paced, dynamic environment.
Salesforce Certified Administrator (ADM 201) is preferred, with other certifications such as Salesforce CPQ Specialist, Advanced Administrator, or Platform App Builder being highly desirable.
IN RETURN WE OFFER:
A dedicated day off to mark your work anniversary, in addition to your annual leave.
We take care of your health: a dedicated day off for your annual check-up, with the cost reimbursed.
Comprehensive medical insurance cover, including personal accident cover.
On-site cafe with meals expensed.
Sponsored learning and development, with regular knowledge-sharing sessions to keep you growing.
A collaborative, energetic workplace with team events, incentives, and competitions throughout the year.
- Company goodies and merchandise to keep things fun.
TALK TO US:
If you have any questions or want to find out more, we’d love to hear from you.
Disclaimer
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.